Terms of service.

Below you can see our terms and conditions that apply when using this site, as well as for any goods purchased at our events, on the phone or online via our website.

In order to purchase goods from our website, you must be over eighteen years of age. By submitting an order, you confirm to us that you are at least 18 years of age.

DELIVERY

Products will be despatched within a maximum of two business days of ordering.

All UK orders are sent via Royal Mail delivery and usually arrives within 2-3 business days.

RETURNS AND REFUNDS

Providing you return the item/item’s to us in original condition within 14 days of receipt we will give you a full refund of the item’s cost excluding postage costs. All refunds will be made to the debit or credit card on which the original purchase was made. In the event that Kettle Leaf Tea is unable to credit your original method of payment, we will contact you to arrange an alternative method of refund.

Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you.

In order to return items please contact Kettle Leaf Tea by email: hello@kettleleaf.co.uk or our contact form.

PRIVACY

Your privacy is very important to us.

We never share, sell or in any way distribute your information with any one.

When you order we need your name, e-mail and delivery address so we can process communicate and get order sent to you.

All payments are securely processed by Stripe so we don’t have any access to your credit card details.